It is easy to see that Hartley Jewelers takes pride in their work, as they should.
“First, let me share with you my experience before discovering Hartley Jewelers. It helps illustrate how vital quality customer serivce is, and that Hartley Jewelers has this quality at the heart of their business. My husband purchased my engagement ring from a large chain jewelry store. It was beautiful and I was thrilled, until I actually had to deal with the store. We were assured that we did not need to drop the ring off in order to have the appraisal completed. However, after waiting over 3 weeks to receive it (and several phone calls), we went to the store to inquire. The store manager said that the sales person who was responsible for doing it “sometimes takes a while, but I’m sure she’ll do it.” This is not something to tell a customer who has just spent thousands of dollars in your store, on what is the most important piece of jewelry a woman will ever own.
At that time, the ring was inspected and I was informed that over half of the diamonds were very loose in the setting. This was a brand new ring! The sales person informed me that this particular setting style was never intended to be cast in platinum, and that it was likely I would always have trouble with loose stones. I found this unacceptable. They would not allow me to return the ring or offer me any type of credit for my troubles. I was also not able to return the matching wedding band. So, I was stuck with purchasing another ring that would “go with” the wedding band that had already been purchased with the original engagement ring. Needless to say, this did not leave me feeling great about my new wedding ring. What a disappointment during a time that should be filled with joy.
Several years ago, a friend told my husband about how wonderful Hartley Jewelers is. He purchased an anniversary ring for me that I honestly love more than my wedding band and engagement ring combined. He was very impressed with the professionalism and soon took me to see the unique pieces that Hartleys carries. Oh, and I received the anniversary ring appraisal in just two days. Since then, my husband has purchased a couple of pendants from Hartleys that I love. Recently, I had a pendant in need of repair.
Also, I had a ring that my mother had given me as a gift when I graduated nursing school. I no longer wore the ring and wanted to turn it into something that I could again enjoy. The 10th anniversary of my nursing career seemed like a perfect time to do so. The staff at Hartleys, as always, were quick to help and full of ideas. They listened to what I was asking for and were very upfront about cost. While there, they offered to clean the rings I was wearing and taught me better ways to care for my jewelry, hopefully avoiding the need for future repairs. I was told to allow two weeks for the pieces to be completed, so I was even more pleased when both pieces were completed just one week later. Hartley Jewelers’ staff members are personable, prices are reasonable and products unique and beautiful. It is easy to see that Hartley Jewelers takes pride in their work, as they should. I will recommend them to anyone seeking a high quality jeweler.”
Sarah Jacob, JT Painting Company, LLC